Accessing your NDIS myplace portal for the first time can be overwhelming. Here is a quick guide on how to access and navigate the portal, where to seek support and some helpful tips and tricks.
What is myplace?
The NDIS participant portal is called myplace. It is a secure website portal on the Australian Government’s myGov website where you or your nominee, can access all your NDIS information.
How do I access myplace?
To access myplace, you will need a myGov account to sign in.
If you already have a myGov account for other government services such as Medicare, the Australian Taxation Office or Centrelink, you use the same myGov account for the NDIS and there is no need to setup a new one.
When accessing the NDIS myplace portal for the first time, you will be given an activation code to use. It is important that you access myplace as soon as possible after you receive your activation code, as the code will expire within 10 days.
If you need an activation code, or your activation code has expired, you can get another one by calling the NDIA on 1800 800 110 or contacting your early childhood partner or LAC.
What can I do on the myplace portal?
The myplace portal is an incredibly helpful, one-stop-shop for you or your nominated person to access all your NDIS information including the below;
- See your current plan and previous plans.
- Check your contact details.
- See messages from the NDIS.
- Create and view payment requests.
- Create and manage service bookings.
- Upload documents, including assessments or service agreements.
- Share your plan, or parts of your plan, with your service providers.
- Find service providers.
Where can I get assistance?
If your NDIS plan is self-managed or you require support using the portal, try the resources below or you simply call 1800 800 110.
System and error messages guide
- Self help guide to myplace system messages and error codes (PDF 620KB)
- Self help guide to myplace system messages and error codes (DOCX 959KB)
Reactivating myplace portal access guide
- Reactivate myplace portal access guide (PDF 578KB)
- Reactivate myplace portal access guide (DOCX 733KB)
If you are having trouble accessing myGov, please call the myGov helpline on 13 23 07 and select option 1 (7am – 10pm Monday to Friday and 10am – 5pm Saturdays and Sundays AEST) or you can visit the help section on the myGov website.
Myplace tips and tricks
What internet browser is best to use?
The most compatible browsers for the myplace portal are Microsoft Edge, Chrome, Safari and Firefox myplace portals. Simply download these browsers so you can use all the functions of myplace.
Understanding a Service Agreement and service bookings
A Service Agreement is an agreement between a participant and a provider (usually written) that sets out the expectations of the types of services to be delivered. They do not appear in the myplace portal.
Service bookings are used to reserve plan budget for products or services to be delivered by a provider and are required so a provider can request payment in the myplace portal. Service bookings are like a request for a service.
Participants should check their plan and service booking information and contact their local NDIS office if information looks incorrect. The NDIA will then update the information on your behalf.
The myplace portal is an easy-to-use portal and we hope this quick guide has helped you easily access it and seek support if needed.
If you wish to learn more about Acacia Plan Management, you can learn more about our services here.