How to appeal a decision made by the NDIA

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Do you feel dissatisfied or unhappy with a decision made for you by the NDIA?  If this happens to you, you are able to request an internal review.  If you have been directly affected by the decision, you have the right to request an appeal if it appears in the NDIS legislation’s list of ‘reviewable decisions’ and must be lodged within three months of you receiving your initial notice from the NDIA.

A different person will perform your review to ensure a fair decision is reached.  

How to request an internal review of a decision

  • Submit a written request to:
    Chief Executive Officer
    National Disability Insurance Agency
    GPO Box 700
    Canberra ACT 2601
  • Visit an NDIA office
  • Call 1800 800 110
  • Send an email

What happens next?

Once the NDIA staff member responsible for the internal review reaches a decision, they will as soon as reasonably possible, confirm, vary or substitute the earlier decision.

Are you still feeling dissatisfied after the internal review of the decision?

If you are still unhappy following the internal review, you are able to apply for an Administrative Appeals Tribunal (AAT) review. This tribunal is independent of the NDIA.  You cannot ask the AAT to review an NDIA decision until the NDIA has internally reviewed it.

For information about applying for an AAT review, visit the AAT website or call 1800 228 333.

What can I do if I have concerns about the decision-making process?

If you are not satisfied with how the NDIA carried out its decision-making, or how the NDIA dealt with you during the review process, you can make a complaint.